No, you do not have to fill out a separate application for each service provided. Once you fill out the application to start service, all services provided at the address will be activated.
We bill you in thousands which means that we round your read down each month to the nearest thousand. For instance, if your meter shows a reading of 129119.3 The reading will show on your bill as 129. This means that if your household consumption does not fluctuate month over month, then your bill may be the same each month.
No, we bill you based on actual meter reads. The only time your bill will ever be estimated is if we are unable to get a read on your meter. If this happens, your meter will be replaced to ensure that the issue does not continue.
We do not meter your sewer, only your water. This means that the way we bill your sewer is based from your metered water consumption. If your water consumption for a cycle is 5,000 gallons, then you will be billed for 5,000 gallons of sewer. We understand that many people have an irrigation system, pool or other water consumer that does not utilize sewage. Because of this, we cap the sewer consumption at 10,000 gallons.
The City of League City has multiple options for you to pay your bill each month. You can pay your bill online, over the phone, in person, drive thru, mail in, drop payments and/or sign up for automatic bill payments. Please see our contact information below.
Payment Options
- In Person/Drive Thru/Drop Box:
300 W Walker
League City, TX 77573
Monday - Thursday 7:30 a.m. to 5:30 p.m.,
Friday 7:30 a.m. to Noon - Mail-in:
City of League City/Utility Billing
PO Box 200933
Dallas, Texas 75320-0933 - Online/Sign up for Automatic Pay or Water Tracker Portal:
Utility Billing Website - Over the phone:
(281) 554-1335 Option 1
Your bill could be higher than normal for many reasons. There are several steps that you can take to see why you received a high bill.
- Check the service dates on your bill. Did you have anything abnormal happening during the service period? (i.e. house guests, pool fill, pressure washer, someone left the hose on).
- Check the water tracker to see what days the consumption came out and whether the consumption is still abnormal.
- Use this checklist to make sure that you do not have a leak.
- If you are unable to find a leak or reason for the high consumption, give us a call at (281) 554-1335 and we will investigate your account.
We bill each customer on a monthly basis on a tier schedule. Click here to view the City’s current adopted rates.
Starting March 15, 2023 the City of League City will be utilizing a lockbox service to better assist our residents in processing all mail-in payments in a timely manner. Currently the city has 2 customer service representatives that process over 4,000 check payments a month. Utilization of the lockbox service will allow our customer service representatives to focus on better assisting our residents with their utility inquiries.
Currently, League City’s residential rates are near the statewide average and are lower than several cities in the surrounding area, including Houston, Galveston, Pearland, Baytown, and Alvin. According to research by the American Water Works Association, average utility rates across Texas have been increasing around 6% each year. AAWA is also forecasting water and wastewater rates across the U.S. to triple in the next 15 years because of inflation, capital improvement costs, and because almost 40% percent of cities are currently not charging rates that cover their costs.
For the most part, Utility Billing is unable to verify that you have a leak. What we can do is check the water tracker for patterns, verify that the meter is reading accurately and give you a recommendation as to what might be causing high consumption. We highly suggest that if you believe that you have a leak, to utilize the checklist and see if you can determine where the water is going.
Your bill is considered past due any day after the due date and subject to penalties.
No, there is not an upfront cost to start services. However. you will see a deposit and admin fee applied to your first statement.
We bill you based on actual consumption. This means that there will be a delay in used consumption and the generation of your bill. You may not see your first bill for up to 35 days after moving in depending on your address. If it has been over 35 days since you started service and you still have not seen a bill, please contact our office at (281) 554-1335.
To start services, please fill out the application to start new service online and submit the required documentation. For more information, please visit our welcome page.
We bill you on actual metered water consumption. To do so, you will always see a gap of at least 15 days from the read date to the bill date. Right now, the gap is approximately 37 days from read date to bill date. Over the next couple of years, we will be trying to get closer to the 15-day target gap. To do so, your read cycle will not fluctuate, and you will be billed for a 31-day read cycle. Click here for a detailed read schedule by cycle.
If you believe that your meter is reading inaccurately, there are a few home tests that you can do to see if the meter is reading your consumption accurately.
- Manually turn off all the water in your home and check the meter to ensure that there is no water reading on the meter.
- Do a test run over night or for a scheduled amount of time. Turn off all water for allotted timeframe then check the water tracker in the morning. Verify with the tracker that no water was recorded at any time during the allotted timeframe.
If you are questioning the accuracy of the meter after doing manual testing, we will do the following to ensure accuracy:
- A Meter Technician will go out to the house and check the functionality of the meter.
- A Utility Billing Representative will check the tracker for patterns and high consumption.
- If the meter is reacting normally, then we can do a bench test to acquire the accuracy of the meter. This test requires us to remove the meter and replace it with a new meter. This test is at the cost of the resident
The City of League City provides water and sewer services. Your waste service will appear on your bill as well, but it is picked up and maintained by an outside vendor, Ameriwaste. For questions about your trash services, please see the Trash/Recycling Collection FAQs (PDF).
If you are unable to make your payment, please contact us at (281) 554-1335 to discuss arrangements. We are happy to help!
Your payment is due on a monthly basis approximately 15 days after the bill is generated. Your due date can be found on the bottom section of your bill, on the Utilities Access page after signing into the portal, or by calling the Utility Billing department at (281) 554-1335.
To request to terminate services, please fill out the terminate service application online and a member of Utility Billing will process your request. Please note that after termination you will receive a final bill.
We bill you based on your water meter reads. We read the meters monthly on a schedule based on the cycle that your home is located in. The reading on the meters are listed in hundreds and we bill in thousands. For instance, if your meter reading was 10 last month and this month it is 20, you would be billed for 10,000 gallons of water.
- 20 (New Read) -10 (Previous Read) = 10 (Difference)
- 10 (Difference) *1,000= 10,000 (The number of gallons used for the specific time frame)
We charge a late fee/penalty of 10% of the bill the day following your due date.
Payments will be sent through regular USPS processing and should not result in additional delays. However, we do suggest sending your payments 5-7 days prior to your due date each month to ensure timely posting and avoid any penalties or additional fees.
If you find a leak, verify that the leak is on your side of the meter and get it fixed as soon as possible. Once the leak is fixed, submit a Leak Adjustment Request online, along with repair receipts, and we will review your account for a possible adjustment. Please note that any adjustment will be made after we can see that the high consumption has gone back down to your normal water consumption range.
Any account that is more than 10 business days delinquent is subject to disconnection of service and all fees associated with reconnection. If you are experiencing hardship, please contact our office at (281) 554-1335 to discuss payment arrangements.
When a new home or commercial development is built, a fee is paid to League City in order for that home or business to have access to the City’s water and wastewater systems. These are called capital recovery fees. Currently, League City collects the maximum water and wastewater capital recovery fees allowed by the state. A typical new single family residential home with a 3/4" meter will pay about $8,000. Based on League City’s current growth, 26% of the $500 million in water and wastewater infrastructure needs over the next 10 years will funded by capital recovery fees.
Effective March 15, 2023 all mail-in payments will be processed by a third party lockbox service. This service is located in Dallas, Texas and will process all checks into an up loadable format to the City of League City.
To transfer service, please fill out a start new service application online and submit the required documentation.
League City’s water and wastewater systems operate as a “citizen’s cooperative.” Those who pay a monthly utility bill (nearly 35,000 residential and commercial customers) are part of the cooperative and essentially own a piece of the cooperative. As part of the cooperative, City staff work to ensure incoming revenue (from customer utility bills) is equal to, or slightly above, the cost of running and maintaining the City’s water and wastewater systems. The newly approved water and sewer rate will:
- Enable League City to operate the cooperative on a stand-alone basis independent of general fund assistance (property taxes).
- Fund much needed capital improvements to the City’s water and wastewater infrastructure that ultimately will improve the quality of service customers receive.
- Provide well-functioning and financially sound water and sewer systems for future generations.
For current utility rates, please see our website.
If your services were interrupted for non-payment, please contact out office at (281) 554-1335 to discuss payment arrangement and a timeframe to reconnect service.